1. Introduction and Scope
333 CLASSICS LLC (dba “333Classics”, “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you:
- Visit our website (333classics.com) or any of our mobile applications.
- Request a quote or engage our direct towing and vehicle transportation services performed by our company fleet and personnel.
- Opt-in to receive Short Message Service (SMS) and Multimedia Messaging Service (MMS) communications from us.
- Communicate with our dispatchers, agents, or customer support representatives via phone, email, or online chat.
By accessing our services or providing your information, you agree to the terms of this Privacy Policy. This policy is designed to comply with United States federal and state privacy laws, including specific requirements for the 10DLC (10-Digit Long Code) messaging ecosystem.
2. Information We Collect
We collect several types of information to provide a seamless transport experience and maintain regulatory compliance. This includes:
A. Personal Identifiers and Contact Information
- Direct Contact Data: Your full name, physical mailing address (for billing or service), email address, and mobile phone number.
- Service-Specific Identifiers: Information related to the vehicle being transported, such as the Vehicle Identification Number (VIN), make, model, and license plate number.
B. SMS Messaging and Consent Data
- Opt-In Records: We maintain strict records of your explicit consent to receive text messages, including the date, time, and method (e.g., website form, keyword response) by which consent was provided.
- Communication Logs: We collect your messaging history, including the content of messages sent and received, timestamps, and delivery status to ensure service quality and provide customer support.
C. Technical and Usage Data
- Device Information: When you visit our website, we may automatically collect your IP address, browser type, operating system, and information about how you interact with our digital platforms (e.g., pages visited, time spent).
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience, remember your preferences, and analyze site traffic.
3. How We Collect Your Information
We collect information through various transparent channels to ensure that all data is provided voluntarily:
- Direct Submission: We collect information that you manually enter into our “Get a Quote” forms, “Contact Us” forms, or order placement screens on our website.
- Direct Communication: We collect information when you communicate with our dispatchers or support team via phone calls, emails, or by initiating a text message conversation with our brand.
- Opt-In Mechanisms: We specifically collect your phone number and express consent when you check a box or submit a form that explicitly states your agreement to receive SMS communications from 333Classics.
- Automated Website Technologies: As you navigate our site, we may use cookies and similar tracking technologies to collect metadata about your session, which helps us ensure the security of our forms and prevent automated bot submissions.
4. How We Use Your Information
Your information is used strictly to facilitate the towing and transportation services you have requested:
- Service Facilitation: To process your transport request, provide accurate quotes, and manage our own fleet and drivers to pick up and deliver your vehicle.
- SMS Service Updates: To send you critical, time-sensitive updates regarding your order, such as:
– Confirmation of your transport request.
– Notification of your assigned driver and their contact details.
– Estimated pickup and delivery arrival times.
– Real-time coordination between you, our dispatchers, and our drivers.
- Account and Support Communications: To respond to your inquiries, provide customer support via text or email, and manage your service history.
- Legal and Safety Compliance: To verify your identity, prevent fraudulent orders, and comply with Federal Motor Carrier Safety Administration (FMCSA) record-keeping requirements or other legal administrative orders.
5. Disclosure of Your Information
We prioritize the confidentiality of your personal data. 333Classics shares information only in the following limited circumstances:
Service Fulfillment:We disclose necessary shipment details to our authorized company drivers and internal dispatchers specifically for the purpose of fulfilling your towing or transport order.
Legal Requirements:We may disclose information if required by law, such as to comply with a subpoena, administrative order, or to protect the rights, property, or safety of 333Classics, our clients, or others.
Data Transfer Restrictions: Your personal data will not be transferred to external organizations. This includes consumer data, mobile numbers, and SMS opt-in consent.
CRITICAL SMS DATA PROTECTION CLAUSE: 333Classics does not share, sell, rent, or lease your personal information, mobile phone numbers, or SMS consent opt-in data with third parties. Consumer data, including mobile numbers and SMS opt-in consent, will never be shared or transferred externally for any reason, including business transfers, mergers, or acquisitions, except where legally required.
6. SMS Messaging: Opt-Out and Help
By opting in to receive SMS messages from 333Classics, you agree to these terms. Our messaging program is designed to provide you with essential updates regarding your vehicle transport.
- Opt-Out (STOP): You can cancel the SMS service at any time by replying STOP to any message we send you. Once we receive your “STOP” message, we will send you one final SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-subscribe.
- Customer Support (HELP): If you are experiencing issues with our messaging program or need assistance, you can reply with the keyword HELP for support. Alternatively, you can contact us directly at info@333classics.com.
- Frequency: Message frequency varies based on the status of your active transport orders.
- Costs: Standard message and data rates from your mobile carrier may apply.
- Carrier Liability: Mobile carriers and 333Classics are not liable for delayed or undelivered messages.
7. Data Security
We implement a variety of industry-standard security measures to maintain the safety of your personal information.
- Encryption: We use advanced encryption protocols (such as TLS/SSL) to protect data during transmission between your device and our servers.
- Access Control: Access to your personally identifiable information is strictly limited to authorized employees and contractors who require the data to perform their specific job functions (e.g., dispatchers or customer support).
- Third-Party Security: We vet our service providers to ensure they adhere to high standards of data protection.
- No Absolute Guarantee: While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
8. Updates and Changes to This Policy
333Classics reserves the right to periodically update or modify this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
- Notification: If we make material changes that substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective.
- Review: We encourage you to periodically review this page for the latest information about our privacy practices. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.
9. How to Contact Us
If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights regarding your personal data, you can reach us through the following channels:
Email: info@333classics.com
SMS Support: Text the word HELP for support to the number from which you received our communication.
Direct Mail: 5748 FOX HOLLOW DR, BOCA RATON, FL 33486
